Terms of Service

Last updated: July 31, 2026  |  Effective Date: January 1, 2025

Welcome to PhoneGuard. These Terms of Service ("Terms") govern your access to and use of the PhoneGuard mobile application, website, and related services (the "Service") provided by PhoneGuard ("we", "us", or "our"). By registering an account or using the Service, you agree to be bound by these Terms.

1. Eligibility

To use PhoneGuard, you must:

• Be at least 18 years of age.
• Be a resident of Nigeria or an entity registered in Nigeria.
• Provide accurate and complete registration information.
• Complete identity verification (KYC) using a valid National Identity Number (NIN).
• Have the legal right to use any mobile device you register on the platform.

2. Account Registration & Security

You are responsible for:

• Maintaining the confidentiality of your account credentials (password and PIN).
• All activities that occur under your account.
• Immediately notifying us of any unauthorized access to your account at support@phoneguard.ng.

We reserve the right to suspend or terminate accounts that show signs of unauthorized use or fraudulent activity.

3. Device Registration

By registering a device on PhoneGuard, you confirm that:

• You are the legitimate owner of the device.
• The device has not been stolen, fraudulently obtained, or reported as blacklisted.
• The IMEI and device details you provide are accurate.
• You will update device status promptly if the device is sold, transferred, or stolen.

Registering a device that you do not own or that has been illegally obtained is a violation of these Terms and may result in account suspension and referral to law enforcement.

4. Stolen Device Reporting

• You may only report a device as stolen if you are the registered owner.
• False stolen reports are strictly prohibited and may result in legal action.
• PhoneGuard will cooperate with law enforcement agencies in Nigeria in investigating stolen device cases.
• Once a device is marked as stolen, it will appear in our blacklist database accessible to authorized dealers and law enforcement.

5. Device Transfers

When transferring device ownership through PhoneGuard:

• Both parties must complete the transfer process within the app.
• The new owner must verify their identity via NIN before the transfer is finalized.
• Once a transfer is completed, the previous owner loses all claims and access to that device's record.
• PhoneGuard is not responsible for disputes arising from transfers conducted outside the platform.

6. Subscription Plans & Payments

• Certain features of PhoneGuard require an active paid subscription.
• All payments are processed securely via Paystack. We do not store your card details.
• Subscription fees are non-refundable unless otherwise stated or required by applicable law.
• We reserve the right to change subscription pricing with at least 30 days' notice.
• Failure to maintain an active subscription may limit access to premium features.

7. Dealer Accounts

Authorized PhoneGuard dealers agree to additional obligations:

• Dealers must complete KYC verification before selling devices through the platform.
• Dealers must verify device legitimacy (IMEI check) before registering or transferring any device.
• Dealers are prohibited from registering stolen or blacklisted devices.
• Violation of dealer obligations may result in immediate account termination and legal referral.

8. Prohibited Conduct

You agree not to:

• Use the Service for any illegal purpose or in violation of any applicable laws.
• Register stolen, counterfeit, or fraudulently obtained devices.
• Submit false identity documents or impersonate another person.
• Attempt to reverse engineer, hack, or disrupt the platform.
• Use the Service to harass, threaten, or defraud any person.
• Attempt to access accounts, data, or systems you are not authorized to access.
• Use automated scripts, bots, or scrapers on the platform.

9. Intellectual Property

All content, trademarks, logos, and software associated with PhoneGuard are the exclusive property of PhoneGuard. You may not reproduce, distribute, or create derivative works without our express written permission.

10. Disclaimers

The Service is provided "as is" and "as available." While we strive for accuracy and uptime, we do not guarantee:

• That the Service will be uninterrupted or error-free.
• That device tracking will always locate a stolen device.
• That all NIN verification results are 100% accurate at all times.
• That law enforcement will act on stolen device reports.

11. Limitation of Liability

To the maximum extent permitted by law, PhoneGuard shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill arising from your use of the Service. Our total liability to you shall not exceed the amount paid by you for the Service in the 12 months prior to the claim.

12. Indemnification

You agree to indemnify and hold harmless PhoneGuard and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

13. Termination

We may suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or at our discretion with reasonable notice. You may close your account at any time by contacting support@phoneguard.ng. Upon termination, your device records will be retained as required by law.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in accordance with Nigerian law, in Lagos State.

15. Changes to Terms

We may update these Terms at any time. We will provide at least 30 days' notice for material changes via email or in-app notification. Continued use of the Service after the effective date constitutes your acceptance of the updated Terms.

16. Contact Us

For questions about these Terms, contact us at:

• Email: legal@phoneguard.ng
• Support: support@phoneguard.ng
• Website: https://phoneguard.ng
• Address: Nigeria